Manage Requests From Other Teams in Slack

If other teams ask for help in your team channel, you need Wrangle.
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Automatically assign approvals and tasks to your team to follow up and track their status all the way. No more dropped balls; no more firehose of messages.

Slack Needs AΒ Better Way To Manage Requests

Nagging for more info

Other teams don't know what you need when they post in your channel. You spend half the time asking for more info.

Babysitting the channel

As requests stream in, you have to assign someone to route them for follow-up. It's a drag and it can be automated.

No way to track status

Is every request being worked on? Are any stalled?Β Did we miss one? You can't tell without clicking into every thread.

Every Team Channel Needs Ticketing

Automate any kind of request process, for any team.

Product and Engineering

  • Bug Reports

  • Feature Requests

  • CX Escalations

Marketing

  • Content Approvals and Reviews

  • Collateral Requests

  • Campaign Reviews

Sales

  • Sales Quoting Approval

  • Lead Acceptance

  • Contract Approvals

Legal

  • Contract Management

  • Risk Review

  • Inbound Requests

Finance

  • Budgeting and Forecasting

  • Vendor Approval

  • Reporting and Expenses

HR

  • Recruiting and Onboarding

  • PTOΒ Requests

  • Employee Recognition

How Does Wrangle Work?

Here's how Wrangle manages a ticket, from request to completion, in Slack.

πŸ“– A menu of requests

Other teams click the Shortcut menu (⚑️ icon at the bottom of your channel, or type "/") and pick which workflow they want to start.

✏️ Forms to gather info

Picking the type of request opens up a form to collect more information. You design the form, so you never again have to ping the person to ask for more context.

πŸ‘ Approvals for triage

You design a workflow of tasks and approvals that get assigned to people in your Slack workspace.

For example, Wrangle can post an approval as a threaded message in the channel, with a notification in Slack to a set of reviewers. The reviewers can screen the request, clicking "Approve" if they want to move on to assigning follow-up tasks.

βœ… Tasks to track the work

In your workflow, you can also build task checklists that are posted to the thread in response to the form submission.

Tasks are assigned to people in the channel to take action, which in turn can trigger more approvals or tasks. Wrangle makes sure everyone in the channel can follow along as the work gets done.

πŸ’¬ Threads and comments

Since Wrangle posts approvals and tasks in your channel, anyone can follow along with progress.

And, since everything is already threaded, your team can chat with the requester as you iterate on the work.

πŸ“« Close the loop with notifications

It's so easy to forget to go back and notify people that their issue was resolved. Wrangle automatically notifies them at each stage, so they know that your team is being responsive.

βš™οΈ Integrate with apps

When you've done your approvals and tasks, you may want to trigger an external system to update.

If you integrate Wrangle with Slack Workflow Builder, you can trigger other apps that are also in Workflow Builder, or a dozen popular apps via Zapier.

Add to Slack

An Inbox of Work From Every Channel

Click on Wrangle in your list of Slack channels to see any task or approval you are part of, across any channel. Perfect for people assigned to work in your flow.

Click on any outstanding item to open the Thread on the side and take action.

Workflow Monitoring and History Export

See every work item generated by your Slack Workflow in a dashboard made for workflow admins. Filter for items still in progress to catch things falling through the cracks.

Then, export the history of work created in your flow to spot trends, look back to see who did what, and document everything for compliance.

And So Much More

Dynamic Routing

Route approvals and tasks to people chosen in the initial form, or to people who completed previous steps.

Ad Hoc Tasks and Approvals

Start a one-off approval or task list whenever you want, in any channel.

Re-Assign at Any Time

If someone's busy or on PTO, you can easily re-assign work to someone else.

Start Your Flow via Webhooks

Trigger your Slack ticketing flow when things happen in other apps.

Wrangle Plans and Pricing

FREE

$0

Limited to 2 Assignees in Workflows

30 Days History

  • βœ…

    Unlimited task lists

  • πŸ‘

    Unlimited approvals

  • πŸ™‹β€β™€οΈ

    Unlimited requesters

  • ⚑️

    Automate approval and task creation with Slack Workflow Builder

  • πŸ”

    View all tasks and approvals you're part of

\
Pro

$25

/workflow assignee/month

No Assignee Limits

Full History

  • All features from Free Plan

  • πŸ“‘

    Monitor all approvals/tasks created by workflows

  • πŸ“Ž

    History export

  • ✏️

    Edit and re-assign tasks and approvals

  • πŸ‘―β€β™‚οΈ

    Approve after one, majority of, or all reviewers sign off

  • πŸ“«

    Control notifications

  • πŸ”­

    Advanced history search

  • πŸ™‹β€β™€οΈ

    Email and chat support

ENTERPRISE

Contact

No Assignee Limits

Full History

  • All features from Pro Plan

  • πŸ€“

    Workflow design assistance

  • πŸ™‹β€β™€οΈ

    Dedicated success manager

  • πŸ“ž

    Phone support

  • Enterprise Grid support

Contact Us

starter

1 Account

Regular Database

Ultimate R&D

Tech Support

Responsive Website

10 Revesion

$0/ yearly

Premium

1 Account

Regular Database

Ultimate R&D

Tech Support

Responsive Website

10 Revesion

$109/ yearly

What counts as an assignee in a workflow?

A workflow assignee is anyone assigned to Approval or Task List steps in a recurring workflow. A person can be assigned to multiple steps in a workflow, or multiple workflows, and will only count as one person in our billing system.

Like Slack, we calculate how many you had in the previous billing period to create your bill. And, if your workflow isn't used, you don't get billed for it. So if your workflows only created Approvals and Task Lists with 10 different people assigned this month, you'll only be billed for 10 even though your workflows may have assigned 15 people last month.

You are not billed for one-off Approvals and Task Lists you create, only for ones created by a workflow.

What happens to the history of past approvals or tasks after 30 days?

Wrangle has a history view that shows you all tasks and approvals you participated in, across any channel. If you are on the free plan, the history view will only show items created in the last 30 days. On paid plans, you have unlimited history.

Can I pay annually?

Yes, companies interested in paying upfront for an annual subscription will be eligible for a 20% discount.

Can you help me use Wrangle with Slack Workflow Builder?

Yes! Wrangle is a great addition to Slack Workflows, adding automated approvals and tasks steps to the built-in forms and messaging. We offer a free consulting session to help you set up Slack Workflows with Wrangle.

What information can Wrangle see in my Slack workspace?

Wrangle only asks for permission to send messages to your workspace, and only after a user starts an approval or task list. We do not have access to, or store messages or attachments from, your Slack workspace. Wrangle also asks for basic profile information to get the names and profile photos of users, which we use to show who is assigned to a task or approval.

What payment options do you support?

We accept major credit cards and charge in USD. Invoicing is available for Enterprise customers.