If other teams ask for help in your team channel, you need Wrangle.
Automatically assign approvals and tasks to your team to follow up and track their status all the way. No more dropped balls; no more firehose of messages.
Other teams don't know what you need when they post in your channel. You spend half the time asking for more info.
As requests stream in, you have to assign someone to route them for follow-up. It's a drag and it can be automated.
Is every request being worked on? Are any stalled? Did we miss one? You can't tell without clicking into every thread.
Here's how Wrangle manages a ticket, from request to completion, in Slack.
Wrangle is built on top of Slack's Workflow Builder, which adds actions to your channel. Other teams click the Shortcut menu (⚡️ icon at the bottom of your channel, or type "/") and pick what they want help with.
Picking the type of request opens up a form to collect more information. You design the form, so you never again have to ping the person to ask for more context.
You design a workflow of tasks and approvals that get assigned to people in your Slack workspace.
For example, Wrangle can post an approval as a threaded message in the channel, with a notification in Slack to a set of reviewers. The reviewers can screen the request, clicking "Approve" if they want to move on to assigning follow-up tasks.
In your workflow, you can also build task checklists that are posted to the thread in response to the form submission.
Tasks are assigned to people in the channel to take action, which in turn can trigger more approvals or tasks. Wrangle makes sure everyone in the channel can follow along as the work gets done.
Since Wrangle posts approvals and tasks in your channel, anyone can follow along with progress.
And, since everything is already threaded, your team can chat with the requester as you iterate on the work.
It's so easy to forget to go back and notify people that their issue was resolved. Wrangle automatically notifies them at each stage, so they know that your team is being responsive.
When you've done your approvals and tasks, you may want to trigger an external system to update.
Since Wrangle is part of Slack Workflow Builder, you can trigger other apps that are also in Workflow Builder, or a dozen popular apps via Zapier.
Click on Wrangle in your list of Slack channels to see any task or approval you are part of, across any channel. Perfect for people assigned to work in your flow.
Click on any outstanding item to open the Thread on the side and take action.
See every work item generated by your Slack Workflow in a dashboard made for workflow admins. Filter for items still in progress to catch things falling through the cracks.
Then, export the history of work created in your flow to spot trends, look back to see who did what, and document everything for compliance.
Route approvals and tasks to people chosen in the initial form, or to people who completed previous steps.
Start a one-off approval or task list whenever you want, in any channel.
If someone's busy or on PTO, you can easily re-assign work to someone else.
Trigger your Slack ticketing flow when things happen in other apps.
Limited to 5 Active Users
30 Days History
Unlimited task lists
Automate approval and task creation with Slack Workflow Builder
View all tasks and approvals you're part of
Unlimited Active Users
All features from Free Plan
Edit and re-assign tasks and approvals
Control whether approvals require sign-off from all assigned reviewers or just one
Advanced history search
Monitor your workflow to find items still in progress
Workflow history export
Email and chat support
An active user is anyone who participates in an approval or task. A user participates when they either create, assign, or complete tasks and approvals. Like Slack, we calculate how many you had in the previous billing period to create your bill. So if you had 20 participate last period, but 15 this period, we only bill for the 15 that used Wrangle this period.
Wrangle has a history view that shows you all tasks and approvals you participated in, across any channel. If you are on the free plan, the history view will only show items created in the last 30 days. On paid plans, you have unlimited history.
Yes, companies interested in paying upfront for an annual subscription will be eligible for a 20% discount.
Yes! Wrangle is a great addition to Slack Workflows, adding automated approvals and tasks steps to the built-in forms and messaging. We offer a free consulting session to help you set up Slack Workflows with Wrangle.
Wrangle only asks for permission to send messages to your workspace, and only after a user starts an approval or task list. We do not have access to, or store messages or attachments from, your Slack workspace. Wrangle also asks for basic profile information to get the names and profile photos of users, which we use to show who is assigned to a task or approval.
We accept major credit cards and charge in USD. Invoicing is available for Enterprise customers.