Report a facility issue

Slack is the perfect place to gather and act on reports of facility problems. This Slack workflow automates the whole process, starting with kicking it off in a Slack form and then to verification and resolution of the problem.

How this Template Works

1.

Start an issue report with a Slack Shortcut

This workflow begins when an employee clicks on the "Report a facility issue" Slack Shortcut.

2.

Add details of the issue to a form

Next, Slack will automatically open a form for the reporter to detail the issue. You can customize the form fields for your use case.

3.

Verify the issue and approve work on it

Next, the workflow will post an approval in a threaded message in the facilities channel, notifying the facilities manager. He or she will see the details of the form and can click a button to verify the issue and approve workers to take action. This step is powered by Wrangle.

4.

Assign tasks for resolution

Finally, the workflow will then post a task checklist to the same thread as the approval, this time tagging members of the facilities staff who will resolve the issue. As they take action, they check off the tasks, which are live updated for everyone in the channel. This step is powered by Wrangle.

Next Steps

This workflow file can be imported when you're creating a new workflow in Slack Workflow Builder.

Download Workflow Template

Slack Workflow Builder Example