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A modern ticketing and workflow system built into Slack

Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working.

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A modern ticketing system for both internal and external helpdesks

Internal ticketing

Internal ticketing for IT, HR, and ops
Provide faster and more transparent service to your colleagues in your team’s channels

External ticketing

External ticketing in Slack Connect Made for CX, support, and sales teams
Personally engage, grow, and service your customers

A flexible help desk, built for where your team works

Wrangle helps you move faster by allowing you to create and manage tickets in Slack, the tool your end users live in daily. Wrangle automates common requests. Reporting helps you identify bottlenecks and quantify the team’s ROI.

Make it easy for users to start tickets in Slack

Wrangle turns any user’s Slack message into an interactive ticket. No training, no external apps — provide service from your Slack channel.

Make sure no tickets slip through the cracks

Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work.

Show your team’s hard work

Wrangle automates all the reporting you need to show your management how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance.

Automate approvals and business workflows

Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms that are accessible in Slack.

Automate any
Slack request

Automate any team's processes within your organization using Wrangle in Slack.


  • Ticketing
  • Access management
  • Change requests


  • Vendor/PO approval
  • Budgeting and planning
  • Expense management


  • Sales quoting approval
  • Lead acceptance
  • Contract approvals


  • Hiring and onboarding
  • PTO requests
  • Employee recognition


  • Content approvals
  • Collateral requests
  • Campaign reviews


  • Contract management
  • Risk review
  • Inbound requests

Product and Engineering

  • Bug reports
  • Feature requests
  • CX escalation

Customer Success

  • Customer onboarding
  • Refund approvals
  • Escalation requests

Hear what our clients say

"Wrangle saves us hundreds of hours a month"

“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”

Reuben Doetsch

Co-Founder and CTO, AvantStay

"Wrangle is what slack is missing"

“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”

KC Procter

Director of Operations, The Speaker Lab

"My end users adopted it willingly!"

“Most IT tools fall into the “pick-two” dilemma. IT managers are forced to choose between easy, flexible, and affordable. Wrangle manages to deliver on all three. Wrangle is so easy to use that my end users adopted it willingly!”

Ryan Shaver

Corporate IT Manager, SamCart

Integrate Wrangle with all your favorite tools

Wrangle integrates with Zapier, allowing you to trigger a workflow from actions in virtually any other application

Add Wrangle For Free

  • Free 14-day trial
  • Personalized onboarding
  • Access to all features