A modern ticketing and workflow system built into Slack

Wrangle makes it easy for users to get help, ensures nothing falls through the cracks, and shows off how hard your team is working.

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A flexible help desk, built for where your team works

Wrangle helps you move faster by allowing you to create and manage tickets in Slack, the tool your end users live in daily. Wrangle automates common requests. Reporting helps you identify bottlenecks and quantify the team’s ROI.

Make it easy for users to start tickets in Slack

Wrangle turns any user’s Slack message into an interactive ticket. No training, no external apps — provide service from your Slack channel.

Make sure no tickets slip through the cracks

Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work.

Show your team’s hard work

Wrangle automates all the reporting you need to show your management how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance.

Automate approvals and business workflows

Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms that are accessible in Slack.

Automate any
Slack request

Automate any team's processes within your organization using Wrangle in Slack.

IT

Ticketing
Access management
Change requests

Finance/Procurement

Vendor/PO approval
Budgeting and planning
Expense management

Sales

Sales quoting approval
Lead acceptance
Contract approvals

HR

Hiring and onboarding
PTO requests
Employee recognition

Marketing

Content approvals
Collateral requests
Campaign reviews

Legal

Contract management
Risk review
Inbound requests

Product and Engineering

Bug reports
Feature requests
CX escalation

Customer Success

Customer onboarding
Refund approvals
Escalation requests

Hear what our clients say

"Wrangle saves us hundreds of hours a month"

“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”

Reuben Doetsch

Co-Founder and CTO, AvantStay

"Wrangle is what slack is missing"

“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”

KC Procter

Director of Operations, The Speaker Lab

"My end users adopted it willingly!"

“Most IT tools fall into the “pick-two” dilemma. IT managers are forced to choose between easy, flexible, and affordable. Wrangle manages to deliver on all three. Wrangle is so easy to use that my end users adopted it willingly!”