A workflow assignee is anyone assigned to approval, task list, or form steps in a recurring workflow. A person can be assigned to multiple steps in a workflow or multiple workflows and will only count as one person in our billing system. For example, if you were to use Wrangle for ticketing or approvals, any employee could submit a ticket or approval request in your Slack workspace without a charge. You are only charged for the people assigned to handle these requests.
We define a workflow assignee as anyone who is assigned an approval, task list, or form step in a recurring workflow. You can also think of a workflow assignee as a help desk agent. An agent could be assigned dozens of tickets or approvals, but you’re only charged once for that agent.
We calculate how many assignees you used in the previous billing period to create your bill. And, if your workflow isn't used, you don't get billed for it. Here’s a scenario to illustrate. In May, your company’s workflows had 15 different individuals assigned to approvals and tasks. You would be billed at the end of the month for those 15 workflow assignees. Then, in June, your company workflows only had 10 individuals assigned to approvals and tasks. In June, you would only be billed for the 10 agents that were assigned.
You are not billed for one-off approvals and task lists you create, only for ones created by a workflow.
Want more help understanding our pricing? Set up a time with a Wrangle representative for an estimate.