Collaborate Effortlessly Across Zendesk and Slack

Wrangle instantly updates ticket details and chat conversations in real time. Meet your colleagues where they work, without missing a thing.

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Conversational ticketing across Zendesk and Slack

Easily create tickets, get approvals, and swarm with colleagues in Slack while keeping all details synced in Zendesk.

Conversational ticketing made easy - discuss resolutions, escalate to other teams, and get approvals fast.

Not everyone has a Zendesk seat. Easily tag and chat with colleagues where they work everyday - in Slack.

Ticket resolution discussions are critical institutional knowledge. Make sure those learnings are synced to your system of record.

Bring the power of LLMs to your organization - ticket deflection, routing, agent augmentation, and more.

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Your Slack and Zendesk workspaces are now best friends. No more context switching. Work where you want, without missing a thing.

Instantly create and sync tickets across both platforms.

Take action from Slack or Zendesk, ticket details update automatically.

Easily chat with colleagues without leaving Slack or Zendesk

Transparently escalate and swarm with teams that are not in Zendesk

Get fast approvals from other teams with no dropped balls

Capture and learn from critical conversational context

Easily answer common questions located in your knowledge base

Augment your agents with quick answers

Gain better understanding of the tickets you are handling.

Explore our custom integrations, API, Zapier, and Slack Functions capabilities and seamlessly connect Wrangle with all of your favorite tools.

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