Deliver high-touch customer support in Slack
Wrangle is a modern ticketing platform for B2B teams in Slack Connect. Wrangle grows customers, decreases churn, and scales your team’s efforts.
Trusted By Top Companies:
Meet your customers where they work
Deliver superior CX in Slack Connect without sacrificing visibility.
Faster response times
Higher customer satisfaction
Increased visibility into team performance
A flexible help desk, built for a new kind of support
Slack conversations with customers are faster and feel more personal. But, it’s too easy for things to get missed amid the chaos. That’s where Wrangle can help.
Keep and grow your customers through high-touch support
Wrangle helps you deliver high-touch support in Slack Connect chats. Agents can be more personable in chat, where all your customers’ messages get turned into trackable tickets.
Handle more customers per agent
Wrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.
Monitor and report on all Slack Connect interactions
Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data.
Wrangle handles internal help desk ticketing too!
Do you or your colleagues support other teams via an internal help desk?
Wrangle works for IT, HR, legal, finance, and operations uses as well. Track tickets and use workflows to automate recurring processes.
Hear what our clients say
“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”
Co-Founder and CTO, AvantStay
“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”
Director of Operations, The Speaker Lab
“Wrangle is intuitive and straightforward to stand up and use out of the box. Anything we couldn't configure ourselves was an easy lift for the team at Wrangle. Their customer support and service are best in class.”
SVP of Operations, Breakout Finance
Add Wrangle For Free
- Free 14-day trial
- Personalized onboarding
- Access to all features
