Wrangle Blog

New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets

ITSM ticketing manages IT services effectively, enabling organizations to provide reliable and responsive support to their users.

Imagine bringing these two powerhouses together and creating Slack notion. This post will teach you precisely how to achieve that.

In this post, we'll discuss ticket tagging, what it should convey, what good ticket tagging looks like, and some best practices for success.

Understanding the best ticket handling process can help you gain optimal results for servicing tickets. Let's go over the top 10 practices.

If you're looking for a way to remove users from a Slack workspace, this post will show you exactly how to do it.

By the end of this article, you’ll know what service request management is, why they’re essential and more. Let's get started.

Trying to decide between Zendesk vs ServiceNow? Zendesk and ServiceNow and helps you choose the best platform for your business.

In this post, we'll study the concept of ticket categories, learn how to categorize help desk tickets and cover additional ticket categories.‍

Ticket status is the way to communicate what's going on with your team's work at a glance. Learn what you need to know about ticket statuses.

New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers.

Slack Analytics is a powerful tool that provides insights into your team's communication behaviors. Let's learn more in this post.