Latest articles
Wrangle's new external help desk product in Slack Connect helps CX, support, and sales teams personally engage, grow, and support their customers.
Upgrade your Customer Success Efforts - Wrangle is live in Slack Connect

Wrangle's new external help desk product in Slack Connect helps CX, support, and sales teams personally engage, grow, and support their customers.

Help Desk
February 19, 2024
2023 was a huge year - we grew revenue by 4x, partnered with great new customers, got featured by Slack twice, and launched a brand new product.
Wrangle 2023 Review and 2024 Preview!

2023 was a huge year - we grew revenue by 4x, partnered with great new customers, got featured by Slack twice, and launched a brand new product.

News
January 1, 2024
Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis.
New in Wrangle: 🦾 AI Powered Ticketing, 🧑‍💻“My Dashboard”, and 🎟️ Tickets by Emoji

Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis.

Product News
December 11, 2023
New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets
New in Wrangle: Private Ticket Comments, Canned Replies, and Round Robin Auto-Assignment

New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets

Product News
October 4, 2023
ITSM ticketing manages IT services effectively, enabling organizations to provide reliable and responsive support to their users.
An Introduction to ITSM Ticketing and Its Benefits

ITSM ticketing manages IT services effectively, enabling organizations to provide reliable and responsive support to their users.

Help Desk
September 22, 2023
Imagine bringing these two powerhouses together and creating Slack notion. This post will teach you precisely how to achieve that.
A Comprehensive Guide to Integrating Notion with Slack

Imagine bringing these two powerhouses together and creating Slack notion. This post will teach you precisely how to achieve that.

Business Process Management
September 16, 2023
In this post, we'll discuss ticket tagging, what it should convey, what good ticket tagging looks like, and some best practices for success.
Ticket Tagging: An In-Depth Guide to Doing It Right

In this post, we'll discuss ticket tagging, what it should convey, what good ticket tagging looks like, and some best practices for success.

Help Desk
September 10, 2023
Understanding the best ticket handling process can help you gain optimal results for servicing tickets. Let's go over the top 10 practices.
10 Ticket Handling Best Practices and How to Implement Them

Understanding the best ticket handling process can help you gain optimal results for servicing tickets. Let's go over the top 10 practices.

Business Process Management
September 4, 2023
If you're looking for a way to remove users from a Slack workspace, this post will show you exactly how to do it.
How to Remove a User from Slack

If you're looking for a way to remove users from a Slack workspace, this post will show you exactly how to do it.

Slack
September 3, 2023
By the end of this article, you’ll know what service request management is, why they’re essential and more. Let's get started.
Service Request Management: An Introductory Guide

By the end of this article, you’ll know what service request management is, why they’re essential and more. Let's get started.

Business Process Management
September 2, 2023
Trying to decide between Zendesk vs ServiceNow? Zendesk and ServiceNow and helps you choose the best platform for your business.
Zendesk vs. ServiceNow: Differences and How to Choose

Trying to decide between Zendesk vs ServiceNow? Zendesk and ServiceNow and helps you choose the best platform for your business.

Business Process Management
September 2, 2023
In this post, we'll study the concept of ticket categories, learn how to categorize help desk tickets and cover additional ticket categories.‍
6 Ticket Categories You Need for Your Help Desk

In this post, we'll study the concept of ticket categories, learn how to categorize help desk tickets and cover additional ticket categories.‍

Help Desk
September 1, 2023