Wrangle Blog

Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels.

Wrangle's new external help desk product in Slack Connect helps CX, support, and sales teams personally engage, grow, and support their customers.

Slack has 13,500 AI Apps and Wrangle was one of 20 partners selected to be part of their Slack AI launch and new AI-Powered Productivity App Directory

2023 was a huge year - we grew revenue by 4x, partnered with great new customers, got featured by Slack twice, and launched a brand new product.

Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis.

New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets

ITSM ticketing manages IT services effectively, enabling organizations to provide reliable and responsive support to their users.

Imagine bringing these two powerhouses together and creating Slack notion. This post will teach you precisely how to achieve that.

In this post, we'll discuss ticket tagging, what it should convey, what good ticket tagging looks like, and some best practices for success.

Understanding the best ticket handling process can help you gain optimal results for servicing tickets. Let's go over the top 10 practices.

If you're looking for a way to remove users from a Slack workspace, this post will show you exactly how to do it.

By the end of this article, you’ll know what service request management is, why they’re essential and more. Let's get started.