Wrangle's AI Copilot learns from past tickets, understands the help request, and gives human agents a relevant solution they can edit and send in Slack.
Wrangle's native integration with Jira Service Management enables seamless, bidirectional syncing of ticket conversation between JSM and Slack.
Use these help desk ticket response templates to simplify your workflow. We’ve also included ready-to-use examples and success tips!
Navigate the ticket escalation process like a pro! Our detailed guide covers everything from escalation stages to overcoming common challenges.
Master the art of ticket triage! This in-depth guide breaks down steps, tools, and solutions to help your team be more productive.
These curated service desk automation ideas will help you save precious time. Simplify ticketing, incident resolution, and more!
Discover Wrangle's huge new product update with automated ticket tags, custom statuses, and enhanced reporting features.
Wrangle's new working hours lets you set your team's availability to ensure your KPIs are accurate and your reminders are sent at the right time.
Picking the right Slack integration can help you get so much more from your use of the app. This article explains what they are and how they help.
A Slack ticketing system allows you to use the app to automate workflows and provide an effective and efficient helpdesk.
You can use a Slack workflow for a range of different tasks, making for a more efficient process. This article explains what they are and how to use them.
We’re thrilled to announce the launch of the Wrangle API! Now you can seamlessly connect Wrangle to all of the other key tools you use to run your company.
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