Wrangle Blog

Connect your apps, trigger actions across your stack, and keep ticket conversations and context moving with the work.

Practical moves for ops teams drowning in DMs.

We’ve got big news: Wrangle is coming to Microsoft Teams. Here's why we’re expanding beyond Slack

Discover Wrangle’s latest updates, including expanded ticket views, better attachment handling, bulk deletion, and easier Teams setup.

See Wrangle's latest AI updates, including multi-turn conversations, response previews and ratings, and prioritized Smart Replies.

Huge feature drop with report comparisons, tag analytics, native file previews, and easier email ticket intake.

Wrangle’s latest updates: Microsoft Teams ticketing, email support, smarter routing, AI web search, SLA tracking, and more.

Custom AI prompts, scheduled automated reports, bulk actions, smart notifications, dynamic forms, Teams updates, and more.

AI deflection visibility, flexible working hours, Slack broadcasts, confidential inboxes, inbox-level reporting, and Jira Service Management syncing.

We’re rolling out one of our biggest batches of improvements yet. These updates span reporting, AI, workflows, approvals, and ticket lifecycle automation.

Wrangle's native integration with Jira Service Management enables seamless, bidirectional syncing of ticket conversation between JSM and Slack.

Wrangle's AI Copilot learns from past tickets, understands the help request, and gives human agents a relevant solution they can edit and send in Slack.