New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers.
What a year! We hired an amazing team, closed on a funding round, added some great new customers, and rapidly evolved the product.
Workflow reporting lands in Wrangle! A massive leap forward for understanding your workflow processes and quantifying the impact on your KPIs.
Big news for Wrangle users! Start using the Wrangle web application to take action on your Slack workflows. See all your tickets and requests in one view.
Wrangle has released instance view, a new way to interact with your workflows and tickets in the Wrangle dashboard.