🤖 AI-Powered Ticket Deflection is here!

Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels.

Product News
April 10, 2024
New in Wrangle: 🦾 AI Powered Ticketing, 🧑‍💻“My Dashboard”, and 🎟️ Tickets by Emoji

Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis.

Product News
December 11, 2023
New in Wrangle: Private Ticket Comments, Canned Replies, and Round Robin Auto-Assignment

New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets

Product News
October 4, 2023
Big Product News: Private Ticketing and Reporting Dashboards

New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers.

Product News
August 28, 2023
Wrangle Expands Zapier Integration into Ticketing

Zapier integration allows you to pass relevant ticketing details to your favorite technology stacks

Product News
July 25, 2023
CSAT Ratings: A Tool for IT Managers to Measure Performance

Learn how IT managers use Customer Satisfaction (CSAT) ratings to measure their performance.

Product News
June 14, 2023
Wrangle Transforms Slack Channels into Automated Help Desks

Wrangle's latest release is revolutionizing help desk functionality in Slack

Product News
May 24, 2023
Wrangle 2022 Recap

What a year! We hired an amazing team, closed on a funding round, added some great new customers, and rapidly evolved the product.

Product News
December 15, 2022
Wrangle delivers workflow reporting to help teams quantify impact

Workflow reporting lands in Wrangle! A massive leap forward for understanding your workflow processes and quantifying the impact on your KPIs.

Product News
December 7, 2022
Wrangle release allows you to edit forms after submission

Wrangle's workflow and ticketing solution for Slack now allows you to edit forms after submission.

Product News
November 21, 2022
Wrangle adds change requests for approvals and instance cancellation

Big leap forward for Wrangle users. Cancel workflow instances or request changes to an approval.

Product News
October 19, 2022
Manage your tasks and ticketing on the web in Wrangle’s updated instance view

Big news for Wrangle users! Start using the Wrangle web application to take action on your Slack workflows. See all your tickets and requests in one view.

Product News
September 21, 2022