Big Product News: Private Ticketing and Reporting Dashboards

New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers.

Product News
August 28, 2023
Wrangle Expands Zapier Integration into Ticketing

Zapier integration allows you to pass relevant ticketing details to your favorite technology stacks

Product News
July 25, 2023
CSAT Ratings: A Tool for IT Managers to Measure Performance

Learn how IT managers use Customer Satisfaction (CSAT) ratings to measure their performance.

Product News
June 14, 2023
Wrangle Transforms Slack Channels into Automated Help Desks

Wrangle's latest release is revolutionizing help desk functionality in Slack

Product News
May 24, 2023
Wrangle 2022 Recap

What a year! We hired an amazing team, closed on a funding round, added some great new customers, and rapidly evolved the product.

Product News
December 15, 2022
Wrangle delivers workflow reporting to help teams quantify impact

Workflow reporting lands in Wrangle! A massive leap forward for understanding your workflow processes and quantifying the impact on your KPIs.

Product News
December 7, 2022
Wrangle release allows you to edit forms after submission

Wrangle's workflow and ticketing solution for Slack now allows you to edit forms after submission.

Product News
November 21, 2022
Wrangle adds change requests for approvals and instance cancellation

Big leap forward for Wrangle users. Cancel workflow instances or request changes to an approval.

Product News
October 19, 2022
Manage your tasks and ticketing on the web in Wrangle’s updated instance view

Big news for Wrangle users! Start using the Wrangle web application to take action on your Slack workflows. See all your tickets and requests in one view.

Product News
September 21, 2022
Monitor individual workflow instances on the web

Wrangle has released instance view, a new way to interact with your workflows and tickets in the Wrangle dashboard.

Product News
August 24, 2022
Wrangle's custom form step creates more dynamic workflows

Start elevating workflows with advanced form steps

Product News
August 16, 2022
Customize Workflows with Permissions and Roles

Roles give you control over who can access a workflow

Product News
July 7, 2022