Wrangle Blog

We’re rolling out one of our biggest batches of improvements yet. These updates span reporting, AI, workflows, approvals, and ticket lifecycle automation.

Wrangle's native integration with Jira Service Management enables seamless, bidirectional syncing of ticket conversation between JSM and Slack.

Wrangle's AI Copilot learns from past tickets, understands the help request, and gives human agents a relevant solution they can edit and send in Slack.

Discover Wrangle's huge new product update with automated ticket tags, custom statuses, and enhanced reporting features.

Wrangle's new working hours lets you set your team's availability to ensure your KPIs are accurate and your reminders are sent at the right time.

We’re thrilled to announce the launch of the Wrangle API! Now you can seamlessly connect Wrangle to all of the other key tools you use to run your company.

Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels.

Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis.

New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets

New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers.

Zapier integration allows you to pass relevant ticketing details to your favorite technology stacks

Learn how IT managers use Customer Satisfaction (CSAT) ratings to measure their performance.