Wrangle Blog

Discover Wrangle’s latest updates, including expanded ticket views, better attachment handling, bulk deletion, and easier Teams setup.

See Wrangle's latest AI updates, including multi-turn conversations, response previews and ratings, and prioritized Smart Replies.

Huge feature drop with report comparisons, tag analytics, native file previews, and easier email ticket intake.

Wrangle’s latest updates: Microsoft Teams ticketing, email support, smarter routing, AI web search, SLA tracking, and more.

Custom AI prompts, scheduled automated reports, bulk actions, smart notifications, dynamic forms, Teams updates, and more.

AI deflection visibility, flexible working hours, Slack broadcasts, confidential inboxes, inbox-level reporting, and Jira Service Management syncing.

We’re rolling out one of our biggest batches of improvements yet. These updates span reporting, AI, workflows, approvals, and ticket lifecycle automation.

Wrangle's native integration with Jira Service Management enables seamless, bidirectional syncing of ticket conversation between JSM and Slack.

Wrangle's AI Copilot learns from past tickets, understands the help request, and gives human agents a relevant solution they can edit and send in Slack.

Discover Wrangle's huge new product update with automated ticket tags, custom statuses, and enhanced reporting features.

Wrangle's new working hours lets you set your team's availability to ensure your KPIs are accurate and your reminders are sent at the right time.

We’re thrilled to announce the launch of the Wrangle API! Now you can seamlessly connect Wrangle to all of the other key tools you use to run your company.