Wrangle Blog

Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels.

Wrangle launches AI powered ticketing, new "my dashboard" functionality, and makes it easy to turn Slack messages into tickets using emojis.

New Wrangle features: private agent-only ticket comments, canned replies for common requests, and round robin auto-assigning of tickets

New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers.

Zapier integration allows you to pass relevant ticketing details to your favorite technology stacks

Learn how IT managers use Customer Satisfaction (CSAT) ratings to measure their performance.

Wrangle's latest release is revolutionizing help desk functionality in Slack

What a year! We hired an amazing team, closed on a funding round, added some great new customers, and rapidly evolved the product.

Workflow reporting lands in Wrangle! A massive leap forward for understanding your workflow processes and quantifying the impact on your KPIs.

Wrangle's workflow and ticketing solution for Slack now allows you to edit forms after submission.

Big leap forward for Wrangle users. Cancel workflow instances or request changes to an approval.

Big news for Wrangle users! Start using the Wrangle web application to take action on your Slack workflows. See all your tickets and requests in one view.