AI-powered ticketing and workflows in Slack

Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working.

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Automate your support with AI

A modern ticketing system for both internal and external helpdesks

Internal ticketing

Internal ticketing for IT, HR, and ops

Provide faster and more transparent service to your colleagues in your team’s channels

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External ticketing

External ticketing in Slack Connect Made for CX, support, and sales teams

Personally engage, grow, and service your customers

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Integrate Wrangle with all your favorite tools

Explore our custom integrations, API, Zapier, and Slack Functions capabilities and seamlessly connect Wrangle with all of your favorite tools.

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A flexible help desk, built for where your team works

Wrangle helps you move faster by allowing you to create and manage tickets in Slack, the tool your end users live in daily. Wrangle automates common requests. Reporting helps you identify bottlenecks and quantify the team’s ROI.

Make it easy for users to start tickets in Slack

Wrangle turns any user’s Slack message into an interactive ticket. No training, no external apps — provide service from your Slack channel.

Make sure no tickets slip through the cracks

Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work.

Show your team’s hard work

Wrangle automates all the reporting you need to show your management how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance.

Automate approvals and business workflows

Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms that are accessible in Slack.

Automate any
Slack request

Automate any team's processes within your organization using Wrangle in Slack.

IT

Ticketing
Access management
Change requests

Finance/Procurement

Vendor/PO approval
Budgeting and planning
Expense management

Sales

Sales quoting approval
Lead acceptance
Contract approvals

HR

Hiring and onboarding
PTO requests
Employee recognition

Marketing

Content approvals
Collateral requests
Campaign reviews

Legal

Contract management
Risk review
Inbound requests

Product and Engineering

Bug reports
Feature requests
CX escalation

Customer Success

Customer onboarding
Refund approvals
Escalation requests

Hear what our clients say

"Wrangle saves us hundreds of hours a month"

“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”

Reuben Doetsch

Co-Founder and CTO, AvantStay

“Wrangle is so easy to setup”

"Partners and customers often reach out on Slack with an issue or request and it is up to you to keep track of it. Wrangle streamlines and fixes all of it. Plus, they’re so easy to setup that you don’t need any sales ops team to get involved to implement it."

Nate Flake

Senior Partner Development Manager, Intuit

"Wrangle is what slack is missing"

“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”

KC Procter

Director of Operations, The Speaker Lab

"Swiss army knife meets low/no code process automator"

“Wrangle is intuitive and straightforward to stand up and use out of the box. Anything we couldn't configure ourselves was an easy lift for the team at Wrangle. Their customer support and service are best in class.”

Ian Bradley

SVP of Operations, Breakout Finance

“My end users adopted it willingly!”

“Most IT tools fall into the “pick-two” dilemma. IT managers are forced to choose between easy, flexible, and affordable. Wrangle manages to deliver on all three. Wrangle is so easy to use that my end users adopted it willingly!”

Ryan Shaver

Corporate IT Manager, SamCart

“Wrangle is a workflow savior!”

“With Wrangle, we've been able to easily automate processes related to finance. Instead of spending valuable time chasing each other down for information, Wrangle does the work for us.”

Lindsay Rivera

Operations Manager, CED

“Wrangle is vastly superior”

“At Kevel, we have been using Wrangle to handle approvals for enterprise contracts, and it's vastly superior to previous email threads and slack conversations. We keep it all in slack, and it's very clear when each person has approved, and who is left to approve.”

James Avery

CEO, Kevel

“The perfect internal ticketing solution for our RevOps team.”

“Wrangle solves the problem of keeping multiple requests across all departments of our business is one cohesive place. We are also able to seamlessly interact with the submitter of the ticket which helps keep both parties up to date on the situation.“

Gregory Berger

Director of Revenue Operations, ServiceTrade

"Amazing solution to Slack Fatigue"

“Wrangle meets users where they are already doing work, as opposed to requiring you to maintain a whole other app and tab open at all times. More importantly, it goes to the place where all sorts of asynchronous work shows up - in Slack.”