AI-powered ticketing and workflows in Slack
Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working.
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Automate your support with AI
AI powered ticket deflection
Wrangle AI deflects 75% of common tickets by leveraging your knowledgebase to instantly respond and answer user questions directly in Slack.
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Escalation and routing
Wrangle replies to help requests in threads. For complex questions, Wrangle creates a ticket and escalates to a human agent.
AI ticket reopen and close
Wrangle AI analyzes Slack replies to determine if a ticket should remain closed or needs to be reopened for more work.
AI auto tagging
Wrangle AI takes the manual effort of adding tags by analyzing messages and applying relevant tags for you.
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A modern ticketing system for both internal and external helpdesks
Internal ticketing
External ticketing
A flexible help desk, built for where your team works
Wrangle helps you move faster by allowing you to create and manage tickets in Slack, the tool your end users live in daily. Wrangle automates common requests. Reporting helps you identify bottlenecks and quantify the team’s ROI.
Make it easy for users to start tickets in Slack
Wrangle turns any user’s Slack message into an interactive ticket. No training, no external apps — provide service from your Slack channel.
Make sure no tickets slip through the cracks
Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work.
Show your team’s hard work
Wrangle automates all the reporting you need to show your management how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance.
Automate approvals and business workflows
Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms that are accessible in Slack.
Hear what our clients say
“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”
Co-Founder and CTO, AvantStay
"Partners and customers often reach out on Slack with an issue or request and it is up to you to keep track of it. Wrangle streamlines and fixes all of it. Plus, they’re so easy to setup that you don’t need any sales ops team to get involved to implement it."
Senior Partner Development Manager, Intuit
“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”
Director of Operations, The Speaker Lab
“Wrangle is intuitive and straightforward to stand up and use out of the box. Anything we couldn't configure ourselves was an easy lift for the team at Wrangle. Their customer support and service are best in class.”
SVP of Operations, Breakout Finance
“Most IT tools fall into the “pick-two” dilemma. IT managers are forced to choose between easy, flexible, and affordable. Wrangle manages to deliver on all three. Wrangle is so easy to use that my end users adopted it willingly!”
Corporate IT Manager, SamCart
“With Wrangle, we've been able to easily automate processes related to finance. Instead of spending valuable time chasing each other down for information, Wrangle does the work for us.”
Operations Manager, CED
“At Kevel, we have been using Wrangle to handle approvals for enterprise contracts, and it's vastly superior to previous email threads and slack conversations. We keep it all in slack, and it's very clear when each person has approved, and who is left to approve.”
CEO, Kevel
“Wrangle solves the problem of keeping multiple requests across all departments of our business is one cohesive place. We are also able to seamlessly interact with the submitter of the ticket which helps keep both parties up to date on the situation.“
Director of Revenue Operations, ServiceTrade
“Wrangle meets users where they are already doing work, as opposed to requiring you to maintain a whole other app and tab open at all times. More importantly, it goes to the place where all sorts of asynchronous work shows up - in Slack.”
Founder, Muse Operations
“Wrangle makes cross-collaboration and accountability instantaneous. Wrangle has made communications between our front-line support and project management clearer than it’s ever been.”
Message Pay
“It is so easy to set-up, so easy to use, such a great experience for users. You can create anything! It’s a great tool, been using it for years and I cannot recommend it enough.”
WiredScore
“We’ve been using Wrangle for our ticketing needs, and their customer service and assistance during onboarding and implementation have been exceptional. We’re very satisfied with Wrangle and recommend it to anyone in need of a reliable ticketing system.”
Pleo Technologies
“Wrangle is an easy-to-use, resource-rich Helpdesk ticketing platform. It enables the IT and Field teams to triage issues and provide assistance quickly.”
Mobile One
“I love using Wrangle to avoid requests getting buried in Slack DMs or channels. Wrangle is very intuitive, allowing me to see which tickets are mine in Slack, and also with a web version for a more full screen experience. I highly recommend Wrangle to anyone wanting a straightforward and affordable Slack focused ticketing system.”
Nitrogen Wealth
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