Introducing Wrangle’s Jira Service Management Integration
Wrangle's native integration with Jira Service Management enables seamless, bidirectional syncing of ticket conversation between JSM and Slack.
Meet your teammates (and their tickets) where they actually work—Slack.
Today, we’re thrilled to announce the beta release of Wrangle’s native Jira Service Management (JSM) integration - our first major step into the Atlassian ecosystem.
With this integration, teams can now connect their Wrangle inboxes directly to JSM service desks, enabling seamless, bidirectional syncing of ticket comments between Slack and Jira Service Management.
✨ The power of conversational ticketing
Slack is the new front door for employee service. It’s where employees ask for help, ask their teammates for advice, and escalate issues - bypassing traditional channels like email or portals.
But that shift has created a gap: critical requests and the conversations around them often stay locked in Slack, disconnected from your company’s system of record.
That’s where Wrangle comes in.
“We believe the future of ticketing is conversation-first. Requesters live in Slack now and agents shouldn’t have to context-switch to serve them effectively.”
- Adam Smith, CEO of Wrangle
⚙️ How it works
With Wrangle’s JSM integration, you can:
- Create and sync tickets automatically from Slack conversations
- Keep internal notes and ticket updates flowing in real-time between Slack and JSM
No more bouncing between apps. No more lost context. No more shadow support in Slack that never reaches JSM.
🔗 Get started with the JSM integration
🌟 This is just the beginning
With the beta launch of our Slack + JSM integration, we are focusing on message synching, but if you’ve seen our native Zendesk integration you know there is a lot more coming.
- Syncing all form, status, tag data
- Enabling child tickets in Slack for teams not in JSM
- Sending tickets from JSM to Slack for incident swarming
- Jira support outside of JSM
🏗️ Built for the modern support
Agents are already living in Slack to swarm on problems, ask other teams for help, or follow up with requesters. But when that activity stays siloed, your JSM instance falls out of sync, audit trails get broken, and institutional knowledge gets lost.
By syncing details and messages for your tickets, Wrangle ensures that Jira remains your source of truth—while Slack remains your source of speed.
🚀 Want in?
This is an open beta. We're actively working toward full feature parity with our robust Zendesk integration, and your feedback will shape what comes next. Learn more and get started in our docs or explore the possibilities ahead with our Zendesk guide.
If your teams rely on Slack and Jira, we’d love to talk. Drop us a note or start your integration now.
👉 Explore our JSM Integration in our Docs →
Let’s build the future of service together—wherever the conversation starts.
- Try Wrangle free for 14 days
- Turn messages into trackable tickets
- Build a scalable help desk
Turn Slack into a productivity powerhouse with Wrangle
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