🧠 Meet Wrangle’s AI Copilot: Your Smarter, Faster Ticketing Assistant in Slack

There’s a new teammate in your Wrangle workspace - it never sleeps, forgets, or needs to dig through old threads. We’re excited to introduce a major leap forward in support and operations productivity: Wrangle's AI Copilot. 

Built for modern teams working in Slack, our AI Copilot helps your agents save a ton of time and resolve tickets faster than ever before. Whether you're handling IT requests, HR onboarding, or customer support, your team has responded to thousands of help tickets. Now it’s time to put that knowledge to work.

✨ What is AI Copilot?

AI Copilot is your behind-the-scenes assistant that drafts intelligent, context-aware ticket replies based on your team's prior ticket history. It analyzes each new request, searches your past resolved tickets, and suggests a relevant, accurate response - ready for your team to review, edit, and send to Slack.

Wrangle’s AI Copilot doesn’t take over the ticket. It works alongside your agents - doing the repetitive, time-consuming work behind the scenes so your team can focus on big problems.

With Copilot, there’s no more starting from scratch. No more hunting through docs. Just faster answers, right where your team works.

⚙️ How it Works

1. A new request comes into your Slack ticketing inbox.
2. Your agent can trigger Copilot by typing “/Suggest” in the Wrangle web app.
3. Copilot instantly analyzes the request, referencing past tickets your team has resolved.
4. It drafts a context-aware, relevant response - ready for your human expert to review.
5. Your agent reviews, makes any edits, and sends the response in the Slack thread.

The result? Your agents start each ticket with momentum — not a blank slate.

The result?
✅ Less time spent drafting repeat replies
✅ Faster response times
✅ Scalable knowledge sharing across your team

Wrangle’s AI Copilot works where your team already handles support and operations. The replies can be sent to any thread, whether it came from a DM, public, Slack Connect, or Private channel.

Learn more in our AI Copilot documentation →

🧩 Turn Your Ticket History into a Superpower

Unlike generic AI tools, Wrangle’s AI Copilot gets smarter over time - learning from your company’s actual tickets and real resolutions. 

Your team has built up a wealth of knowledge by responding to thousands of tickets. With AI Copilot, that knowledge finally becomes usable - not just searchable.

It’s like having an assistant who’s read every ticket your team has ever handled and always remembers the right answer.

🧠 AI Copilot + AI Ticket Deflection = Full-Coverage Support

Already using Wrangle’s AI Ticket Deflection to handle the most common FAQs automatically in Slack? (If not, learn more here. It deflects up to 75% of repeat tickets.)

AI Copilot picks up where deflection leaves off.

It steps in for those edge cases and complex requests, giving your team a smart starting point that reflects your real support history. Together, deflection and Copilot give you full-spectrum AI ticketing in Slack.

🌟 Trusted by Slack, Built for the Future of Work

Out of 13K apps, Wrangle is proud to be one of 20 handpicked launch partners for the launch of Slack AI. We were also featured in Slack’s AI Ebook for our innovative use of conversational AI in support workflows.

🚀 Ready to Try It?

AI Copilot is available now for Wrangle customers with the Scale plan. It can also be enabled for a trial if you want to test it out. If you're new here, book a demo and see how Wrangle can transform the way your team handles internal and external support in Slack.

Say goodbye to repetitive replies. Say hello to faster, smarter, AI-assisted ticketing — all without leaving Slack.

👉 Explore AI Copilot in our Docs →

👉 Book a demo →

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