Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels.
Trying to decide between Zendesk vs ServiceNow? Zendesk and ServiceNow and helps you choose the best platform for your business.
In this post, we'll study the concept of ticket categories, learn how to categorize help desk tickets and cover additional ticket categories.
Ticket status is the way to communicate what's going on with your team's work at a glance. Learn what you need to know about ticket statuses.
New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers.
Slack Analytics is a powerful tool that provides insights into your team's communication behaviors. Let's learn more in this post.
Slack productivity tips are invaluable when it comes to providing better project outcomes and for your business's objectives.
Slack selected Wrangle as a "Featured" app on the Slack App Directory for the second time.
Learn about the timesheet approval process, how it works, and the benefit of a seamless process. Look at some tools that can help you build.
In this post, we'll learn more about ticketing system process flow, why it’s important, and some factors to keep in mind with implementation.
There are key components of a good contract approval process, and we'll go over how to develop and implement one for maximum efficiency.
This post details why a formal approval process is necessary for a successful project and what goes into the project approval process.
In this post, we'll go over why Zendesk suspended tickets generate and how to manage them to improve customer satisfaction in your business
