Wrangle Blog

In this post, we'll discuss ticket tagging, what it should convey, what good ticket tagging looks like, and some best practices for success.

Understanding the best ticket handling process can help you gain optimal results for servicing tickets. Let's go over the top 10 practices.

If you're looking for a way to remove users from a Slack workspace, this post will show you exactly how to do it.

Trying to decide between Zendesk vs ServiceNow? Zendesk and ServiceNow and helps you choose the best platform for your business.

By the end of this article, you’ll know what service request management is, why they’re essential and more. Let's get started.

Ticket status is the way to communicate what's going on with your team's work at a glance. Learn what you need to know about ticket statuses.

In this post, we'll study the concept of ticket categories, learn how to categorize help desk tickets and cover additional ticket categories.‍

New in Wrangle - private tickets (private channels for agents, notify requesters by DM), ticket reporting dashboards, and ticket followers.

Slack Analytics is a powerful tool that provides insights into your team's communication behaviors. Let's learn more in this post.

Slack productivity tips are invaluable when it comes to providing better project outcomes and for your business's objectives.

Slack selected Wrangle as a "Featured" app on the Slack App Directory for the second time.

In this post, we'll learn more about ticketing system process flow, why it’s important, and some factors to keep in mind with implementation.