Wrangle Blog

Navigate the ticket escalation process like a pro! Our detailed guide covers everything from escalation stages to overcoming common challenges.

Master the art of ticket triage! This in-depth guide breaks down steps, tools, and solutions to help your team be more productive.

These curated service desk automation ideas will help you save precious time. Simplify ticketing, incident resolution, and more!

Discover Wrangle's huge new product update with automated ticket tags, custom statuses, and enhanced reporting features.

Wrangle's new working hours lets you set your team's availability to ensure your KPIs are accurate and your reminders are sent at the right time.

Picking the right Slack integration can help you get so much more from your use of the app. This article explains what they are and how they help.

A Slack ticketing system allows you to use the app to automate workflows and provide an effective and efficient helpdesk.

You can use a Slack workflow for a range of different tasks, making for a more efficient process. This article explains what they are and how to use them.

We’re thrilled to announce the launch of the Wrangle API! Now you can seamlessly connect Wrangle to all of the other key tools you use to run your company.

Leveraging AI, Wrangle can now answer common questions posted by your colleagues in Slack help channels.

Wrangle's new external help desk product in Slack Connect helps CX, support, and sales teams personally engage, grow, and support their customers.

Slack has 13,500 AI Apps and Wrangle was one of 20 partners selected to be part of their Slack AI launch and new AI-Powered Productivity App Directory