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A service desk is an essential part of any organization's IT infrastructure. In this post, we are going to discuss IT service desk KPIs
10 IT Service Desk Key Performance Indicators

A service desk is an essential part of any organization's IT infrastructure. In this post, we are going to discuss IT service desk KPIs

Help Desk
April 19, 2023
Improve your customer support processes and team communication by integrating Slack and Zendesk. Follow our comprehensive guide to learn how.
A Guide to Integrating Slack and Zendesk

Improve your customer support processes and team communication by integrating Slack and Zendesk. Follow our comprehensive guide to learn how.

IT Workflow Management
April 12, 2023
In this post, we discuss the business process management life cycle and how it can help small and medium-scale enterprises thrive.
The BPM Life Cycle: What Is It and What Are the Stages?

In this post, we discuss the business process management life cycle and how it can help small and medium-scale enterprises thrive.

Business Process Management
March 29, 2023
20 tips and best practices for taming the chaos of Slack. Find out about features you never knew existed.
21 Slack Tips and Best Practices You Haven't Seen Before

20 tips and best practices for taming the chaos of Slack. Find out about features you never knew existed.

Slack
March 24, 2023
Learn everything about how to build Slack workflows to automate tedious, manual processes.
The Ultimate Guide to Building Slack Workflows in 2023

Learn everything about how to build Slack workflows to automate tedious, manual processes.

Slack
March 24, 2023
Learn what a design approval process is, why it’s important, and some tips for creating and implementing one.
Creating an Effective Design Approval Process

Learn what a design approval process is, why it’s important, and some tips for creating and implementing one.

Business Process Management
March 22, 2023
 Here are the essential features of a good ticketing system to help you with your company's ticketing system requirements.
9 Essential Features of a Good Ticketing System

Here are the essential features of a good ticketing system to help you with your company's ticketing system requirements.

Help Desk
March 22, 2023
Learn what a purchase order approval process is, why it’s necessary, and tips for mapping out one that works for your business.
A Guide to the Purchase Order Approval Process

Learn what a purchase order approval process is, why it’s necessary, and tips for mapping out one that works for your business.

Business Process Management
March 22, 2023
In this post, we'll learn more about ticketing system process flow, why it’s important, and some factors to keep in mind with implementation.
How to Design a Ticketing System Process Flow

In this post, we'll learn more about ticketing system process flow, why it’s important, and some factors to keep in mind with implementation.

Help Desk
March 17, 2023
Do you get frustrated when your team fails to provide clear and meaningful project status updates? Is Slack auto-reply failing to deliver? Try out Wrangle
The Best Alternative to Auto-Replies in Slack

Do you get frustrated when your team fails to provide clear and meaningful project status updates? Is Slack auto-reply failing to deliver? Try out Wrangle

Slack
March 17, 2023
Learn how to use Excel as a ticketing system, when it is a good idea, and what limitations are attached to using Excel as a ticketing system.
How to Create a Ticketing System with Microsoft Excel

Learn how to use Excel as a ticketing system, when it is a good idea, and what limitations are attached to using Excel as a ticketing system.

Help Desk
March 16, 2023
In this post, we will learn how to create a minimal ticketing system using Google Forms. First, we will learn about a ticketing system.
How to Create a Ticketing System with Google Forms

In this post, we will learn how to create a minimal ticketing system using Google Forms. First, we will learn about a ticketing system.

Business Process Management
March 16, 2023